Once your merchant has agreed to use URocked and the onboarding process is
complete, we will now assist you by providing a checklist of steps to follow
before installation of URocked: including communication scripts/texts, and training
materials for sharing with the merchant and their staff, in both video and PDF format.
We will also provide our recommendations on how to ensure that the merchant’s
installation is successful, and merchant staff are encouraged to start using URocked
to the product’s full potential.
In this way, we will maximise your revenues as a Paynt Partner.
Below, we will begin with your internal checklist for URocked merchants, once they
have signed their MPA, and agreed to an installation date with you.
| A Credential email is sent to the merchant, from Paynt Customer Support, for usage of the URocked terminal, with login information |
| Schedule an all-staff meeting for installation + demo (either in-person or via video call): inform them to have their IDs and bank account numbers ahead of the meeting + inform them to download the app beforehand. Here you will find links to download and install the URocked app on mobile: |
| Additionally to the first point, the merchant’s Account Manager should once again send an email/WhatsApp message with login credentials, along with instructional PDFs + YouTube playlist, to the new merchant venue manager (below you will find all current videos we are sending in English). |
| Video instructions: Here you can find the YouTube playlist: |