Questions typically asked during the installation:
Most questions and POS functionality are discussed during the installation and training meeting with newly signed merchants, including owners, managers and their staff.
How do I insert a SIM card into the terminal?
How do I insert a SIM card into the terminal?
To change the sim card for the terminal:
Turn the terminal to the back side.
At the bottom you will see a switch with a lock sign.
Move the switch from lock to the arrow sign.
Remove the plastic lid.
Remove the battery.
At the bottom left side you will see a slot for the SIM card.
Put in a SIM card as shown.
Put back the battery and the plastic lid.
Switch the terminal back on: by pressing the small power button on the right side of the terminal.
How do I charge the terminal?
How do I charge the terminal?
The terminal comes with a micro USB charger in the same box it arrived in, located under a small rectangular section, right next to where the terminal fits into the box. The USB port is located on the left side of the terminal. You can plug this into any power plug and begin using the device as it is charging.
For how long can I leave the terminal uncharged?
For how long can I leave the terminal uncharged?
The terminal will work the whole day without charging, however, we encourage you to charge it at night, so that it always has full battery.
How do I connect the terminal to wifi?
How do I connect the terminal to wifi?
To connect the terminal to wifi you should:
Go to the Main Menu in the URocked app - three lines on the right top corner;
Find “Exit” and press on it;
On the top right corner you will see three lines - that is the settings menu, press on it.
Press on “Wifi settings”.
Find your Wifi’s name and type in the password, if needed.
How do I change the receipt paper on the terminal?
How do I change the receipt paper on the terminal?
To change paper for the terminal:
Turn the terminal to the back side;
On top of it you will see a small lever - pull it towards you;
After that you will open the slot for paper;
Change the paper.
How can customers ‘tap to pay’ with their card? Where is the contactless payment area on the terminal?
How can customers ‘tap to pay’ with their card? Where is the contactless payment area on the terminal?
For contactless payments, clients should put their cards on the top side of the terminal.
There are also possibilities to put in the card on the bottom of the terminal for pin entry, and also swipe the card on the top of it.
